سياسة الاستبدال والإسترجاع

General conditions for return and exchange: Return and exchange period: You can request a product return within two days and an exchange within 3 days from the date of receiving your order. Product condition: The product must be in its original condition, unused, in its original packaging with all accessories. Purchase invoice: A copy of the original purchase invoice must be provided. Shipping costs: The customer bears the costs of shipping the product to us. Return and exchange procedures: Contact us: Please contact us via email to request a return or exchange. Provide us with the order number, your name, and your phone number. Return the product: Return the product to us at the following address: Riyadh, Al-Falah District. Refund: The value of the product (excluding shipping costs) will be refunded to your bank account within 15 working days of us receiving the product. Cases where return or exchange is not accepted: Products that have been used or damaged. Products that do not have the purchase invoice. Products purchased during discount periods or special offers, unless there is a manufacturing defect. Delivery: We do our best to deliver orders on time, but unexpected delays may occur. Warranty: We guarantee that all products we sell are new and authentic. In case of any manufacturing defect, please contact us within one day of receipt. Payment: If you choose prepayment and do not receive your order within 20 working days, you can request a full refund.